Account Privacy
Your login credentials and account settings are protected with two-factor authentication and encrypted storage across all devices.
LEGAL REFERENCE
Your Privacy Matters to Us
We built alientogel around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
How We Handle Your Information
alientogel collects personal information you provide during account registration, including your name, email, phone number and identity verification details. When you deposit using DANA, OVO, GoPay or QRIS, we receive transaction data to process your payment securely. We use this information to verify your account, prevent fraud, process withdrawals and communicate about your account activity. Your data is encrypted and stored on
secure servers. We do not sell your personal information to third parties. Where local law permits, we retain your data for the duration of your account and a reasonable period after closure for compliance purposes.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your personal data or payment information.
Account Settings
Update your personal information, communication preferences and privacy settings directly from your account dashboard at any time.
Data Requests
Request a copy of your personal data or ask us to delete your account by contacting our compliance team with your account details.
TRUST MARKERS
Privacy Standards We Follow
Encryption Standard
All payment transactions and personal data are encrypted using industry-standard SSL/TLS protocols to prevent unauthorized access.
Fraud Prevention
We monitor account activity for suspicious behaviour and verify large withdrawals to protect your funds and prevent unauthorized access.
Payment Security
DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways that comply with local Indonesian financial regulations.
Data Minimization
We collect only the personal information necessary to verify your identity, process payments and comply with local regulatory requirements.
Regular Audits
Our security systems are regularly tested and updated to identify vulnerabilities and ensure your data remains protected against emerging threats.
Compliance Team
Our dedicated compliance officers ensure alientogel meets all applicable privacy laws and regulations in supported Indonesian regions.
SIDE BY SIDE
Consistency Across Our Platform
Payment Data
DANA, OVO, GoPay and QRIS payment details are never stored in full on our servers; only transaction references are retained for your records.
Live Casino Sessions
Your live dealer table activity and betting history are logged securely and visible only to you and our compliance team when needed.
Sportsbook Records
All sportsbook wagers and settlement data are encrypted and archived according to the same security standards as casino transactions.
Slot Lobby Access
Your slot game history and session data are stored separately from payment information to minimize exposure in case of any breach.
Withdrawal Verification
When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity again to ensure funds reach only your registered account.
Third-Party Sharing
We share your data with payment processors and compliance authorities only when required by law or to prevent fraud and money laundering.
What This Policy Covers
Account Registration
When you open an account, we collect your name, email, phone and identity details to verify you meet local age and residency requirements.
Transaction History
Your deposits via DANA, OVO, GoPay and QRIS, plus all withdrawals and betting activity, are logged and encrypted for your protection.
Device Information
We collect your IP address, browser type and device details to detect unauthorized access attempts and prevent account takeover.
Communication Records
Emails, support tickets and messages you send us are stored securely and used only to resolve your issues or notify you of policy changes.
Cookies and Tracking
We use cookies to remember your preferences, keep you logged in and analyze how you navigate our live casino, slots and sportsbook sections.
Legal Compliance
Your data may be disclosed to Indonesian authorities or payment regulators when required by law to prevent fraud or money laundering.
Privacy Policy Questions
We retain your account data for as long as your account is active. After closure, we keep records for up to seven years to comply with Indonesian financial regulations and prevent fraud.
Yes. Contact our support team to request account deletion. We will remove your personal information from active systems, though transaction records may be retained for compliance purposes.
No. We never store your full payment details. Only transaction references and confirmation codes are kept. Your actual payment credentials remain with your bank or e-wallet provider.
We monitor our systems continuously and notify affected users immediately if a breach occurs. We also report to Indonesian authorities as required by law and take steps to prevent future incidents.
No. We never sell your personal information. We share data only with payment processors, compliance teams and authorities when legally required to protect your account and prevent fraud.
Log into your alientogel account and visit Settings > Privacy to control communication preferences, cookie usage and data visibility. Changes take effect immediately.
alientogel is available only to users aged 18 and above in supported Indonesian regions. We do not knowingly collect data from minors and will delete any account found to violate this requirement.